Terms of Service

When you create an account with us, you must provide accurate and complete information.

You are responsible for:

• Maintaining the security of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

Subscription fees are:

• Billed monthly or annually based on your selected plan
• Non-refundable except as required by law
• Subject to change with 30 days notice
• Processed through secure third-party payment processors

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Spam, harass, or send unsolicited messages through our Service
• Reverse engineer or copy our software

Consent to Receive SMS Messages

By providing your mobile phone number and checking the SMS consent box when booking an appointment, you expressly consent to receive automated text messages from Clientific and the business you are booking with regarding your appointment. This includes appointment confirmations, reminders, and cancellation notifications.

Promotional or marketing SMS (such as deal alerts and limited-time offers) are sent only when you separately opt in to promotional messaging. You can opt out of any SMS category at any time by replying STOP.

Message Frequency

Message frequency varies depending on your appointments. You may receive up to 3 messages per appointment:

• One confirmation message when you book
• One or more reminder messages before your appointment
• One cancellation message if your appointment is cancelled

Message and Data Rates

Message and data rates may apply. The number of messages you receive will depend on how often you book appointments. Standard messaging rates from your wireless carrier will apply.

How to Opt-Out

You can opt-out of SMS notifications at any time by:

• Replying STOP to any text message you receive from us
• Contacting the business directly to request removal from SMS notifications

After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. You will no longer receive SMS messages from us unless you re-opt-in.

Help and Support

If you need help or have questions about SMS notifications, reply HELP to any message or contact us at support@clientific.app

Carrier Liability

Carriers are not liable for delayed or undelivered messages. We are not responsible for any delays or failures in message delivery, or for messages sent to an incorrect phone number you provided.

Supported Carriers

Our SMS service works with all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and many regional carriers. International SMS availability may vary.

Privacy

Your phone number and SMS consent status will be stored securely and used only for appointment notifications. We will never sell or share your phone number with third parties for marketing purposes. See our Privacy Policy for more details.

Clientific offers an optional AI-powered phone receptionist feature. By enabling this feature, you agree to the following:

• A dedicated phone number will be provisioned for your business through our telephony provider
• Inbound calls will be answered by an automated AI voice system, not a human
• Call transcripts and recordings may be stored to improve the service and for your business records
• You are responsible for disclosing to your customers that calls may be answered by an automated AI system, as required by applicable law
• You may not use the AI receptionist to impersonate a human, deceive callers, or engage in any unlawful conduct
• The AI receptionist is provided "as is" and may not be available 100% of the time

Voice generation and call infrastructure are provided by third-party service providers. Call data is processed under their applicable terms and privacy policies.